Frequently Asked Questions
Find answers to common questions about your UP THERE shopping experience.
How do I determine my size?
We provide detailed size guides on every product page. Since we curate brands globally, we recommend checking the specific measurements for each item.
Are your products authentic?
Yes. UP THERE is an authorized retailer for every brand we carry. All products are guaranteed 100% authentic and sourced directly from the manufacturers.
Can I modify or cancel my order?
To ensure fast delivery, we process orders immediately. Please contact support within 30 minutes of placement to request any changes.
Do you restock sold-out items?
Many of our seasonal collections are limited runs. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted of any returns or restocks.
Is international shipping available?
Yes, we ship to over 50 countries worldwide. Duties and taxes are calculated at checkout for a seamless delivery experience.
How do I track my delivery?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website.